XYN Technology delivered "Wubu Scenic Area Digitalization" to Feicheng Municipal People's Government, building a culture and tourism system for Wubu Scenic Area operations and visitor service digitalization scenarios with a focus on scenic area introductions, ticket booking, visitor flow analytics, and operations management. The project does not aim to pile up features; instead, it first clarifies verifiable business objects, state transitions, and permission boundaries, then delivers a system that can go live and be operated.
Project Background and Challenges
Feicheng Municipal People's Government faced a core challenge in advancing Wubu Scenic Area operations and visitor service digitalization: cross-department coordination was difficult, process traceability was insufficient, and public service and supervision paths were too long. Continuing with spreadsheets, instant messaging, and offline documents could not support scaled processing or retain reviewable process data. Building "Wubu Scenic Area Digitalization" creates a unified business entry point: materials/tasks are versioned, progress is queryable, and accountability is traceable.
Implementation Goals
For front-line staff: shorten the path from scenic area introductions to ticket booking, reducing repeated explanations and back-and-forth resubmissions; for management: view progress on visitor flow analytics and operations management by organization, time, and status, using system data directly in meetings and supervision. External service modules also consider mobile accessibility and message notifications to reduce missed tasks and timeouts.
Solution Capabilities and Business Path
The system is delivered as a culture and tourism system. The information architecture is designed around the real processing objects of "Wubu Scenic Area Digitalization": first connect the main path of scenic area introductions and ticket booking, then extend to visitor flow analytics, operations management, and analytics. Field validation, role permissions, and operation audit trails are incorporated at the design stage to avoid adding compliance capabilities after go-live; interfaces are reserved when integration with existing systems is needed, reducing secondary rework costs.
| Dimension | Goal / Characteristic | Description |
|---|---|---|
| Scenario | Culture & tourism scenic area | Delivered for real business scenarios |
| Capability | Digitalization | Key capabilities supporting the main-path closed loop |
| Service users | Visitors & management | Target users with unified entry |
Key Processing Workflow
After entering the system, users complete registration/product selection, material or task submission, review or fulfillment processing, and result feedback with archive lookup according to business rules. Key nodes support configurable to-dos and reminders; the admin side aggregates by time, status, and organization to support evaluation and review. Go-live delivery includes requirements confirmation, prototypes, deployment, training, and issue response; master data is maintained by the client operations team, while XYN Technology handles defect fixes and minor requirement iterations.
Implementation Results
After go-live, Feicheng Municipal People's Government achieved online collaboration and process visibility in Wubu Scenic Area operations and visitor service digitalization-related business. Scenic area services and operations data moved online, improving visitor reach and management. Along main paths such as scenic area introductions and ticket booking, front-line feedback became clearer and management could review by status. Reports, message notifications, or open APIs can be extended as business changes, protecting prior investment.
Project access: continuously used and operated by the client.