XYN Technology delivered "Handafu Mall" to 3525 Co., Ltd., building a mall for brand retail online mall scenarios with a focus on product sales, coupons, logistics integration, and after-sales service. The project does not aim to pile up features; instead, it first clarifies verifiable business objects, state transitions, and permission boundaries, then delivers a system that can go live and be operated.
Project Background and Challenges
3525 Co., Ltd. faced a core challenge in advancing brand retail online mall: products, inventory, orders, and marketing were siloed, online and offline channels were hard to coordinate, and operations relied on manual aggregation. Continuing with spreadsheets, instant messaging, and offline documents could not support scaled processing or retain reviewable process data. Building "Handafu Mall" creates a unified business entry point: materials/tasks are versioned, progress is queryable, and accountability is traceable.
Implementation Goals
For front-line staff: shorten the path from product sales to coupons, reducing repeated explanations and back-and-forth resubmissions; for management: view progress on logistics integration and after-sales service by organization, time, and status, using system data directly in meetings and supervision. External service modules also consider mobile accessibility and message notifications to reduce missed tasks and timeouts.
Solution Capabilities and Business Path
The system is delivered as a mall platform. The information architecture is designed around the real processing objects of "Handafu Mall": first connect the main path of product sales and coupons, then extend to logistics integration, after-sales service, and analytics. Field validation, role permissions, and operation audit trails are incorporated at the design stage to avoid adding compliance capabilities after go-live; interfaces are reserved when integration with existing systems is needed, reducing secondary rework costs.
| Dimension | Goal / Characteristic | Description |
|---|---|---|
| Category | Retail | Clear category organization for browsing |
| Channel | Online mall | Controllable channel reach with reviewable conversion |
| Core | Transaction closed loop | Focus on core closed loop, avoid feature bloat |
Key Processing Workflow
After entering the system, users complete registration/product selection, material or task submission, review or fulfillment processing, and result feedback with archive lookup according to business rules. Key nodes support configurable to-dos and reminders; the admin side aggregates by time, status, and organization to support evaluation and review. Go-live delivery includes requirements confirmation, prototypes, deployment, training, and issue response; master data is maintained by the client operations team, while XYN Technology handles defect fixes and minor requirement iterations.
Implementation Results
After go-live, 3525 Co., Ltd. achieved online collaboration and process visibility in brand retail online mall-related business. Transactions, fulfillment, and marketing became configurable, and daily operations reduced manual reconciliation. Along main paths such as product sales and coupons, front-line feedback became clearer and management could review by status. Reports, message notifications, or open APIs can be extended as business changes, protecting prior investment.
Project access: continuously used and operated by the client.